Accessible Customer Service Policy
Global Human Resource Centre Inc. (hereinafter “Global”) is committed to excellence in serving all customers including people with disabilities. Our accessible customer service policy is guided by the principles of independence, dignity, integration and equality of opportunity for people with disabilities.
We will communicate with people with disabilities in ways that take into account their disability.
People with disabilities may use their own personal devices when accessing our goods or services. In cases where the assistive device presents a safety concern or may not be permitted for other reasons, other measures will be used to ensure access to our goods and services.
We will ensure that our staff are trained and familiar with the equipment or devices we have on site or that we provide that may help in providing goods or services to people with disabilities.
We welcome people with disabilities who are accompanied by a service animal. Service animals are allowed on our premises, unless excluded by law. If excluded by law, we will explain why the animal is excluded and discuss with the customer another way of providing goods or services.
A person with a disability who is accompanied by a support person will be allowed to have that person accompany them on our premises.
Notice of Temporary Disruption
In the event of a planned or unexpected disruption of services or facilities usually used by the customers with disabilities, Global will notify customers promptly. This clearly posted notice will include information about the reason for the disruption, its anticipated length of time, and a description of alternative facilities or services, if available.
Services/Facilities usually used by people with disabilities include: all services provided by Global in our office locations in Cobourg, Lindsay, Peterborough, Scarborough and Whitby. Global will ensure that a notice is posted at all locations.
Global will provide accessible customer service training to all employees and others who deal with the public or other third parties on our behalf. Training will also be provided to people involved in the development and approval of our customer service policies.
All Global staff, at all locations, will be trained on accessible customer service within the first week after being hired. The training will include AODA purpose, requirements, ways of communication, overview of assistive devices, service animals, support persons, alternative training methods Global makes available and when updates are made by Global.
Customers who wish to provide feedback on the way Global provides goods or services to people with disabilities can do so through different means of communication. Customer feedback is welcomed in the following ways:
- In person (verbally)
- By telephone
- In writing
- Electronic text (by email or electronic file)
All customer feedback will be directed to the Operations Manager. Customers can expect a response within a few days of Global receiving the feedback.
Notice of Availability
Global will notify the public that our documents related to our accessible customer service are available upon request, by posting a notice in all of Global branch locations.
Request for an Accommodation Plan
If an accommodation plan is requested by an employee or identified by the employer, the Operations Manager and the employee will collaborate and prepare and follow the plan as required.
Modifications to this or other Policies
Any policy of Global that does not respect and promote the principles of dignity, independence, integration and equal opportunity for people with disabilities will be modified or removed from all branch locations.