Global Human Resource Centre Inc. (hereinafter “GHRC”) is committed to excellence in serving all customers including people with disabilities.  Our accessible customer service policy is guided by the principles of independence, dignity, integration and equality of opportunity for people with disabilities. 

 Communication 

We will communicate with people with disabilities in ways that take into account their disability. 

 Assistive Devices 

People with disabilities may use their own personal devices when accessing our goods or services.  In cases where the assistive device presents a safety concern or may not be permitted for other reasons, other measures will be used to ensure access to our goods and services. 

We will ensure that our staff are trained and familiar with the equipment or devices we have on site or that we provide that may help in providing goods or services to people with disabilities. 

Service Animals 

We welcome people with disabilities who are accompanied by a service animal.  Service animals are allowed on our premises, unless excluded by law.  If excluded by law, we will explain why the animal is excluded and discuss with the customer another way of providing goods or services.  

Support Persons 

A person with a disability who is accompanied by a support person will be allowed to have that person accompany them on our premises at no additional cost. 

Notice of Temporary Disruption 

In the event of a planned or unexpected disruption of services or facilities usually used by the customers with disabilities, GHRC will notify customers promptly.  This notice will be provided in accessible formats upon request and will include information about the reason for the disruption, its anticipated length of time, and a description of alternative facilities or services, if available. 

Services/Facilities usually used by people with disabilities include:  all services provided by GHRC in our office locations in Belleville, Peterborough and Scarborough.  GHRC will ensure that a notice is provided in accessible formats upon request at all locations. 

Training 

GHRC will provide accessible customer service training to all employees and others who deal with the public or other third parties on our behalf.  Training will also be provided to people involved in the development and approval of our customer service policies. 

All GHRC staff, at all locations, will be trained on accessible customer service within the first week after being hired.  The training will include the Ontario Human Rights Code as it relates to people with disabilities, and the purpose and requirements of the AODA, including but not limited to, ways of communication, how to respond to barriers or difficulties accessing services, overview of assistive devices, service animals, support persons, alternative training methods GHRC makes available and when updates are made by GHRC.  

GHRC will maintain records of all training provided, including the dates on which training is provided and the number of individuals to whom it is provided. 

Feedback Process 

Customers who wish to provide feedback on the way GHRC provides goods or services to people with disabilities can do so through different means of communication. Feedback processes will be accessible to persons with disabilities by providing or arranging for accessible formats and communication supports upon request. Customer feedback is welcomed in the following ways: 

• In person (verbally) 
• By telephone 
• In writing 
• Electronic text (by email or electronic file) 

All customer feedback will be directed to the Operations Manager.  Customers can expect a response within a few days of GHRC receiving the feedback.  

Notice of Availability 

GHRC will notify the public that our documents related to our accessible customer service are available in accessible formats upon request, by posting a notice in all GHRC branch locations. GHRC will provide or arrange for accessible formats and communication supports upon request, in a timely manner and at no additional cost. 

Request for an Accommodation Plan 

If an accommodation plan is requested by an employee or identified by the employer, the Operations Manager and the employee will collaborate and prepare and follow the plan as required. 

Modifications to this or other Policies 

Any policy of GHRC that does not respect and promote the principles of dignity, independence, integration and equal opportunity for people with disabilities will be modified or removed from all branch locations.